Freight Finder Support

Answers to the questions we get most. If yours isn't here, email info@1771.co or use the Feedback tab inside the app; include your device and app version if you're reporting a problem.

Subscriptions

What does Premium include?

Every load on the board, contact details and the Call Now button, nearest-first sorting, and priority daily load alerts. Premium is $9.99 per month or $79.99 per year and starts with a free trial.

I paid but the app still says I'm not Premium

Open the Profile tab and tap Restore Purchases. Make sure you're signed in to the same Apple ID or Google account you bought with. If it still doesn't unlock, email us with the receipt from Apple or Google and we'll sort it out.

How do I cancel?

Subscriptions are managed by Apple or Google, not by us. On iPhone: Settings → your name → Subscriptions → Freight Finder. On Android: Google Play → profile → Payments & subscriptions → Subscriptions. Cancelling stops the next renewal; the current period stays active until it ends.

Refunds

Apple and Google handle refunds for purchases made through their stores. Request one at reportaproblem.apple.com or through Google Play's order history.

Loads and location

The map is empty or loads are far away

Check that location access is allowed for Freight Finder in your phone's settings, then pull down on the Loads list to refresh. The board is rebuilt every hour, so a thin market can genuinely have few loads; try widening the map or switching the sort to Best rate.

Why is a rate marked "est."?

The shipper or broker didn't post a rate. The estimate is based on national average spot rates for that equipment type and trip length, rounded down to stay conservative. Confirm the real rate on the phone.

A load is gone or the number doesn't answer

Loads are public postings that can be covered at any time. Stale loads drop off within the hour; if a number is disconnected or wrong, tell us through Feedback and we'll remove the posting.

Daily load alerts aren't arriving

In Profile, turn on Daily load alerts and choose a radius (50 to 300 miles). Then check that notifications are allowed for Freight Finder in your phone's settings.

Account and data

Do I need an account?

No. Browsing works without one. An account is only needed if you want your settings synced across devices.

Delete my account

Email info@1771.co from the address you signed up with and we'll delete the account and its data. See the privacy policy.

Contact

Email info@1771.co. Freight Finder is made by 1771 Co.